Returns Policy

We understand that there may come a time where you have had issues with a product and need to return it to us. We want to make the returns process as simple and easy as possible for you.

Simply shoot us an email and we'll arrange return postage of the item, we offer unconditional returns on all unopened purchases made through our online store.

Note: Unless you’re returning a product because of an error on our part, all returns need to be paid for by the customer. 

Please inspect the goods carefully before signing and accepting. If the goods arrive in a damaged state contact us immediately and we will rectify any issues. All items damaged in transit are covered by our courier insurance.

Any opened product will not be refunded unless there is an issue with product quality. If this is the case then a replacement product will be shipped free of charge.

Incorrect Orders

Occasionally incorrect orders are shipped. If this happens please notify us within 7 days of receipt. We will resend the correct order immediately and cover all associated costs.

We reserve the right to request incorrect or defective orders to be returned to Noode at our expense and may ask for photo evidence via email for proof that the item is either damaged or defective as a condition of refund.

For any other questions or queries contact us directly at info@noode.co.nz

How to return goods

To organise a replacement or return your product please contact us directly at info@noode.co.nz - we are available 7 days per week. You should expect to receive a same-day response.

We will lodge a freight forward and advise what to do with the item. Only once returned goods are received and inspected by Noode a refund will be issued or a replacement product dispatched.

Please note we can only issue a refund to credit cards and accounts that were used to make the purchase.

If you have any questions about our Shipping & Returns policy please contact us.

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Great stuff with fast delivery
Delicious
Salted caramel for the win
Great product
Highly recommend